We're looking for a Transfer Investigations Specialist to join our Transfer Investigations team in our Porto office. We've hired some of the most talented developers and designers that the world of tech has to offer, and We're keen to showcase their talent to the world - and that's where you come in.

Description

Responding to payments related inquiries from Revolut customers (in-app chat, phone calls);
Cooperating with our payment processors, banking partners, other Revolut teams in order to resolve transfer related issues and improve operational processes;
Communicating with third-party banks and other financial institutions involved in funds flow to locate missing transfers (emails, phone calls, video calls, SWIFT messages);
Taking part in handling outbound payments processing (SWIFT, SEPA, ACH, Faster Payment), transfer recalls and traces of missing payments;
Using data and special tools to identify technical processing breaks, generate payment confirmations, build dashboards and create alerts;
Taking care about transfer returns, cash deposit returns, creating outbound payments, reconciling transactions with help of bank statements.

Profile

At least 1 year of experience in banking (preferably in payments and operations departments);
General understanding of transfer processing (SWIFT, SEPA, ACH, Faster Payment);
Basic experience of work with Jira, SQL, Excel, Confluence, Trello, MS Office, MacOS;
Flawless English language and French (both speaking and writing skills, understanding of banking terms);
Ability to explain complex issues in understandable and customer friendly manner;
Stress-resistance, strong patience and developed emotional intelligence to handle tough cases;
Bachelor's degree or equivalent, any other technical skills would be an asset.

Job Offer

You'll get to work in one of the hottest tech startups in the world right now. We'll arm you with all of the latest tech equipment. You'll receive excellent training, guidance from our team and a competitive salary.